Payment & Security


It is always possible that despite best efforts, some products listed on the Website may be incorrectly priced. Prices will be verified by Sales Staff or via a sales order confirmation prior to delivery.

Royale Comfort is under no obligation to supply products in the event of an incorrect pricing.

Royale Comfort reserve the right to change prices without notice

Product Lead times listed on the website are estimates and whilst updated frequently we are governed by delays out of our control e.g. shipping delays customs delay

Stock Information is updated automatically throughout the day, However, we advise customers to be aware that stock figures change frequently and Royale Comfort cannot be held responsible for a loss of sale if “In Stock “items are no longer available.

All orders are processed on a strictly pro-forma basis, and payment must be made in advance of despatch of goods, or upon collection of goods from our warehouse.  Payment may be made by cash, debit/credit cards or bankers drafts. Check "On Delivery" will only be accepted from customers with Credit Account. A Charge of £20.00 will be applied for unpaid/returned cheques. In the event of a returned cheque cleared funds are required to process any further orders. All goods remain the property of Royale Comfort Ltd until full and final payment has been received


Orders can be placed via Royale Comfort Website by email or by telephone 0121 7735295. Once an order has been placed items that are in stock will automatically be allocated to the order. The sales order will be forwarded to the customer’s  "account email" detailing in stock and out of stock items. It is a requirement that the products are checked and delivery address showing is correct. In Stock, Items have to reach a minimum order value of £500 including VAT for delivery. "Back Order" Items will be allocated once stock arrives.  Where possible, every effort will be made by Royale Comfort to notify the customer prior to despatch if an item is not available for delivery.  Should items be found to be unavailable at the time of despatch, Royale Comfort may decide to offer a close alternative which will be noted on the paperwork sent with the order.  The alternative item offered may be refused upon delivery or alternatively, customers are expected to notify Royale Comfort within three days, as specified in the 'procedure for return of goods'.  Occasionally allocated stock items are not available and Royale Comfort cannot be held responsible for a loss of sale if "In Stock" items are no longer available.


Royale Comfort have made every effort to display all products on their Website as accurately as possible. The colour of a product may vary in accordance to the settings of the customers computer, monitor, software or printer from the colour of the actual product received .The majority of furniture is hand crafted and therefore occasionally may alter or slightly change the design of items due to the handmade nature, Although overall quality is not affected. We cannot accept these as faults. Due to the handicraft nature size is to be used as a guide only whilst every effort is maintained to provide a consistent colour and finish for product groups, if exact matches of furniture are required we advise ordering from the same batch.